Rental property water damage
Tenant-reported leaks and landlord approvals.

Student rentals, older houses, newer apartments
College Park sits just west of Greenbelt, and a large share of its housing is rented, much of it to students. That changes who notices a leak, who picks up the phone and who approves the work. We connect tenants, landlords, property managers and owner-occupants with local crews who deal with all of them.
Tenant, landlord or owner: tell us the address and what you see.
Leak in a College Park Rental? CallReviewed
College Park
College Park is home to the University of Maryland's main campus, and the city around it has adapted to that. Older single-family houses in neighbourhoods such as Old Town, Calvert Hills, Berwyn and Lakeland are often let by the room to groups of students, while large purpose-built apartment buildings line the Route 1 corridor. Owner-occupied houses sit alongside both, sometimes on the same street.
For water damage, that mix matters more than the age of the pipes. In a shared student house, the person who discovers a leak may be a tenant who has never located the main shut-off, the landlord may live elsewhere, and the rest of the household may be away for a weekend or a semester break. The practical questions come first: who can shut the water off, who can open the door, and who approves the work.
We try to answer those plainly. A tenant can call us for guidance on the first steps and should also tell their landlord or property manager straight away, because work in a rented property is normally approved by the owner or their manager. A landlord can call us to arrange a crew and receive documentation of the work performed.
University housing and campus buildings are run by the university itself. This page is about the privately owned houses and apartments in the city around them, where the restoration team we dispatch does its work.
A mix of early houses, rented rooms and large new apartment buildings.
Most requested
Rental-driven losses lead here, followed by older-house plumbing and basements.
Tenant-reported leaks and landlord approvals.
Mid-rise and garden buildings.
A frequent shared-house call.
Hard-working laundry and kitchens.
Leaks found after winter break.
Older houses with basements.
Businesses along Route 1 can call about commercial water damage, with work scheduled around opening hours where possible.
Landlords can approve work without being on site.
Landlords: Hear the Plan FirstWhy it happens here
Older houses bring older plumbing. Many College Park houses date from the early and middle twentieth century, and although most have been updated in places, it is common to find original galvanised or cast-iron sections alongside newer pipe, layered remodels in kitchens and bathrooms, and basements that have been finished more than once.
Heavy use adds wear. A house shared by five or six adults runs its washing machine, dishwasher, showers and toilets far harder than a typical family home, and supply hoses, toilet fill valves and shower seals fail sooner under that load. Overflowing toilets and washing-machine leaks are among the most common calls from shared rentals.
Empty weeks are a risk of their own. Over winter break a house or apartment may sit lightly heated while everyone is away, and a pipe that freezes in an exterior wall or crawl space can leak for days before anyone returns. Summer break brings the same problem in a different form: a slow leak with nobody there to notice it.
Low ground and storm drainage matter in parts of the city. Some neighbourhoods sit close to Paint Branch, Indian Creek and the Northeast Branch, and heavy summer storms can overwhelm gutters, window wells and area drains, sending water into basements. Moisture that gets into a basement here dries slowly in humid weather, which is why dehumidifiers do most of the work.
In the larger apartment buildings the pattern is different: modern construction, but stacked kitchens and bathrooms, in-unit laundry and sprinkler lines, so a single failure can reach several units below before anyone upstairs knows.
We'll talk you through the shut-off and who to tell first.
Walk Me Through It as a RenterShared houses, shared buildings
Rented rooms and apartment buildings both spread a loss across people who didn't cause it. The physical side is predictable; the paperwork belongs with the owner, the manager and each person's insurer.
Apartment building or converted house? We'll help you reach every unit involved.
Water Reaching Another Unit? CallNearby
ZIP 20770
ZIP 20770
ZIP 20737
ZIP 20781, 20782, 20783, 20784
ZIP 20705
Covering College Park, MD 20740, 20742. All the areas we serve.
Questions
If you can find the fixture shut-off or the main valve, close it, then tell your landlord or property manager straight away and photograph what you see. If water is near outlets or panels, do not enter and call your utility and emergency services. You can call us any time for guidance on the next steps.
Anyone can call us for guidance. Restoration work in a rented property is normally approved by the owner or their manager, so we'll ask for their details and can speak with them directly about access and pricing.
Yes. The restoration team we dispatch can arrange access with your tenants, send you photographs and readings, and describe the planned work for you to approve before it begins.
Close the main valve if water is still running and tell your landlord. Leaks found after a break have often been running for days, so the crew will check walls, floors and the basement with moisture meters rather than relying on what is visible.
The work can be documented room by room, with photographs and readings, so each tenant has a record of their own space to share with their own insurer if they have one.
Tell your building management first, since they can reach the unit above and may be able to shut off water to that line. Take photographs, move belongings out of the way and call us if you need a crew or cannot reach anyone.
Often, yes. Plaster, older framing and finished basements hold moisture, and humid summers slow things further. Drying is measured with meters, not judged by touch, and equipment stays until readings return to normal.
This page is about privately owned houses and apartments in the city. Campus buildings are looked after by the university's own facilities staff and are outside what this page describes.
Yes. The owner or manager can review photographs, readings and a description of the planned work and approve it before anything beyond the first steps begins.
Call whether you rent a room, own the house or manage the building. We'll connect you with a local crew and help the right people get told.
Day or night, term time or summer break.
Talk to a College Park Crew